Shipping policy

We currently ship to customers in the United Kingdom, United States, and Canada. Orders are processed by our trusted fulfillment partners for fast, reliable delivery.

Where We Ship

  • United Kingdom: Deliveries within the UK (including Northern Ireland, Highlands & Islands).
  • United States: Deliveries within the 50 states (street addresses only).
  • Canada: Deliveries within Canada (street addresses only).

We don’t ship internationally outside these countries at this time.

Processing Times

  • 1–2 business days to pick, pack, and hand off to the carrier.
  • Orders placed after 12:00 (local time) may begin processing the next business day.
  • You’ll receive an email with tracking as soon as your order ships.

Delivery Speeds & Rates

United Kingdom

  • Standard (2–3 working days)
  • £3.95 on orders under £30
  • FREE on orders £30+

United States

  • Standard (3–5 business days)
  • $5.00 on orders under $40
  • FREE on orders $40+

Canada

  • Standard (3–5 business days)
  • CA$8.00 on orders under CA$50
  • FREE on orders CA$50+

Delivery windows are estimates and may extend during peak periods or severe weather.

Address Changes & Order Edits

If you need to change or cancel an order, email support@nomadchef.store as soon as possible. We’ll do our best to help before the order is processed.

Tracking

  • A tracking link is emailed when your parcel ships.
  • If tracking hasn’t updated for several days, contact us and we’ll investigate.

Delivery Restrictions

  • We’re unable to deliver to PO Boxes, APO/FPO/DPO (US) or PO Boxes (CA/UK).
  • UK: No surcharges for Northern Ireland, Highlands, or Islands.
  • We may split shipments at no extra cost if that speeds delivery.

Missed, Delayed, or Lost Parcels

If your order hasn’t arrived within the estimates above, please email support@nomadchef.store with your order number and we’ll assist promptly. For failed delivery due to an incorrect or incomplete address, re-delivery charges may apply.

Duties, Taxes & Fees

  • UK: Prices are VAT-inclusive.
  • USA & Canada: Any applicable taxes are calculated at checkout based on your shipping address. No additional duties are due for domestic shipments.

Busy Periods & Holidays

During major holidays or sales events, processing and transit times may be slightly longer. We appreciate your patience.

Questions

Need help? Reach out to us at support@nomadchef.store — we’re here Monday to Friday, 9am–5pm (EST & GMT).